These terms and conditions apply if you choose to take up a subscription of Passenger
Transport. Please read them carefully as they affect your rights and liabilities under the law
and set out the terms under which Passenger Transport Publishing Limited makes
subscriptions available to you. If you do not agree with any part of these terms and conditions
do not place an order. If you have any questions please contact us (telephone 020 3950 8000
or email

Contracting Party

Your subscription contract will be fulfilled by Passenger Transport Publishing Limited, a
company registered in England and Wales under registered number 74807619 whose
registered office is at 86-90 Paul Street, London EC2A 4NE, together with
its agents and sub-contractors.

When the subscription contract is formed

When you click “Buy Now” to submit your order on-line, or you post or telephone us
with details of your order, you are making an offer to take out a subscription that if accepted
by us, will result in a binding contract.

If placing your order on-line your credit/debit card will be debited when you click “Buy
Now”. Although you will either see a page or receive an email if you have supplied your
email address acknowledging that your order has been received successfully and is being
processed, the contract between us is not formed at this point. A legally binding contract is
formed on the date we send you written confirmation of your order.

You will receive this written confirmation within 14 days of submitting your order. We will
not be responsible if you fail to receive the written confirmation because you have supplied
us with an incorrect postal address.

We reserve the right not to accept or process your order for any reason. All orders are subject
to validation checks and authorisation by your payment card issuer. If we do not accept your
order and your credit/debit card has already been debited, we will notify you and refund your
card in full immediately.

Right to refuse orders

We reserve the right not to fulfil and to cancel orders:

  • In the event of obvious inaccuracies in prices, except that we may fulfil your order at
    the correct price;
  • If we are unable to obtain payment authorisation from the issuer of your payment

We will deliver the magazines to the address you notify to us when you place your order.
This will start with the next available issue and will be undertaken by Royal Mail –
please allow up to six weeks for delivery. You agree that we will not be responsible for
failure to deliver the magazines if you have supplied us with an incorrect address. We reserve
the right to dispose of incorrectly addressed envelopes and their contents without an
obligation to refund you or any other person if they are returned to us and despite efforts to
contact you we do not receive correct address details.

Delay in delivery and non-delivery

We will not be liable to you for any delay in delivery or non-delivery of magazines in the
following circumstances:

  • Where the issuer of your payment card refuses to authorise payment to us;
  • Where such delay or failure is due to circumstances beyond our control or the control
    of our sub–contractors and agents, including but not restricted to war, electricity
    power failure, utilities failure, failure of telecommunications links, failure of transport
    infrastructure, fire, flood, government act, act of God, legislative constraints, strikes,
    labour disputes or malicious damage involving employees.
Cancellations and Refunds

Where a minimum term of 12 months is advertised cancellations are not permitted until the
end of this initial period and we will not issue you a refund. Should you wish to cancel after
the minimum term, please contact us in writing (see contact details below).

For all other subscriptions or after the minimum term of your subscription, you may cancel
your subscription contract at any time by notifying our customer services team in writing. See
contact details below. We will refund you the cost of the issues not yet issued to you at the
time you notify us of your wish to cancel.

Please note that all credit card refunds will be issued as a cheque or by bank transfer. If you
have any queries about refunds kindly contact

Price Information

Prices displayed on the subscriptions section of the website will prevail at all times in relation
to orders placed on-line. Prices quoted on screen include delivery charges and taxes (where
applicable). You make a one-off payment for a one, two year, or three-year subscription.
Although we try to ensure that all prices are accurate, errors may occur. If we discover an
error in the price of your order, we will inform you as soon as possible. You will have the
option of reconfirming your order at the correct price or cancelling it. If we are unable to
contact you, we will treat the order as cancelled. We will refund you in full if you cancel the
order and have already paid.

Credit Card Payment

If you are under 18 or are not using your own credit/debit card to pay for the subscription,
you must ask the permission of the credit/debit card holder before entering the payment
details. By clicking “Buy Now” you are confirming that you have obtained the express prior
permission of the credit/debit card holder.


Our liability to you in the event of magazines being lost in despatch shall at our discretion, be
limited either to replacement of the missing issues or refund of the cost of the missing issues.
To the extent permitted by law we exclude all other liability to you. Our exclusions of
liability shall not apply to any damages arising from death or personal injury caused by our
negligence or that of any of our employees or agents.
These Terms and Conditions do not and shall not affect your statutory rights as a consumer.

Third Party Rights

A person who is not a party to these Terms and Conditions shall have no right under the
Contracts (Rights of Third Parties) Act 1999 to enforce or rely upon any provision of them.

Use of Personal Information

We use the personal and transactional information (e.g. name, address, e-mail address, credit
card details) (“Personal Information”) you supply to us in order to fulfil your subscription

On the online order form we will ask you about receiving details of our products and services
and/or those of third parties that may be of interest to you. You should tick the relevant boxes
to indicate whether or not you wish to receive such information.

Unauthorised access to personal information

Unless a member of our staff has been fraudulent or negligent, we will not be liable to you
for any losses you may suffer as a result of unauthorised access by a third party to the
information (including in particular credit/debit card details) you transmit when you place an
order. It is your responsibility to ensure the security of your own credit/debit card details to
avoid unauthorised use.


These Terms and Conditions are subject to change.

Subscription Term

If the magazine ordered changes frequency per annum, we will honour the number of issues
paid for, not the term of the subscription.

Governing Law and Jurisdiction

English law governs these Terms and Conditions. You hereby irrevocably submit to the
exclusive jurisdiction of the English courts notwithstanding the jurisdiction where you are

Entire Agreement

These Terms and Conditions override any contrary Terms and Conditions published by us in
relation to any order placed by you with us.


If you have any queries or comments about your subscription please contact us:
Telephone: 020 3950 7992 – lines are open Monday to Friday from 9:30am to 5:30pm
Post: Subscriptions, Passenger Transport Publishing Limited, PO Box 5496, Westbury BA13 9BX