The second year of the Your Bus Journey survey, conducted independent watchdog Transport Focus, reveals increase bus user satisfaction
Significant government investment as part of Bus Service Improvement Plan (BSIP) funding and the £2 bus fare cap, appears to be have helped increase bus user satisfaction in England.
Bus passengers across England have said they are more satisfied with their journeys with satisfaction up to 83% in the second year of the Your Bus Journey survey, which is conducted independent watchdog Transport Focus. This compares to 80% the previous year.
It’s fantastic to see bus passenger satisfaction on the rise
Commenting on the results, Graham Vidler, chief executive of Confederation of Passenger Transport, said: “It’s fantastic to see bus passenger satisfaction on the rise – a testament to the excellent partnerships between bus operators and local authorities in many parts of the country and the dedication of everyone working in the industry.
“We want every passenger to be satisfied with their journey and with significant changes ahead for the bus industry, including the Bus Services (No.2) Bill and the impact of government spending decisions, we urge policy-makers to prioritise passengers, ensuring even greater satisfaction and better services in the year ahead.”
Transport Focus spoke to 41,000 passengers across 39 areas in England (outside of London), 3,500 in Scotland and 3,600 in Wales about their overall satisfaction with their journey.
Passengers in Derby City were the most satisfied with their journey at 92%. Passengers in West Yorkshire were the least satisfied with 77%.
inside track: pages 14-15
A full report on the Your Bus Journey survey appears in the latest issue of Passenger Transport.
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