Operation steps up to coronavirus challenge


Transport for London’s Dial-a-ride service has revealed how it has adapted its service in order to support service users and local residents who are in need during the coronavirus pandemic.

The operation usually offers a free door-to-door service for older people or those with disabilities who have difficulty accessing the conventional public transport network in the capital.

With a high proportion of its service users self-isolating as a result of the virus, Dial-a-Ride capacity is being redirected to to support other local community transport operators in London, the CityFleet Network black cab drivers who support the transport needs of local authorities, the NHS and local community groups across London.

In March Dial-a-Ride also supported the Nightingale Hospital in East London by delivering equipment during the construction phase.

In west London, Dial-a-Ride is helping to deliver meals, prepared at Gurdwara Sri Guru Singh Sabha Southall, to the local community. In partnership with Ealing Community Transport, Dial-a-Ride resources are also helping to deliver meals to families in Ealing who usually benefit from free school meals. They are also assisting Ealing Community Transport volunteers carrying out safeguarding measures in the community by offering them door-to-door transport.

In Newham, Dial-a-Ride is working with its subcontractors Waltham Forest Community Transport and CityFleet to deliver PPE to council offices, as well as prescriptions, food parcels and meals to vulnerable members of the local community.

Both of these initiatives are supporting almost 1,000 households across London.

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