Deutsche Bahn-owned group sees off competition from Go-Ahead/Keolis, MTR and Metroline Rail to capture £1.5bn Transport for London contract


London_OvergroundA London Overground train at Haggerston station


Arriva has won the new contract to operate London Overground services, seeing off competition from its current joint venture partner MTR as well as Go-Ahead/Keolis and new entrant Metroline Rail.

Transport for London said the contract value is £1.5bn over 7.5 years, with an option to extend it for up to two years. Improvements planned during the concession include more frequent services, initially on the North London Line, modernised stations, and extended opening hours and new Boxing Day services on some routes. From 2018, Arriva will introduce TfL’s new fleet of 45 Bombardier Class 710 trains on the West Anglia routes, the Romford-Upminster Line and the Gospel Oak-Barking Line. The 4.5km extension of the line to Barking Riverside is planned for 2021. 

New performance targets will measure the punctuality of Arriva’s services against trains arriving within three minutes of schedule rather than five (PT130). The company will also face penalties if incidents caused by Network Rail, train and freight operators impact on London Overground services, which TfL said would “encourage closer working with Network Rail and Bombardier to continue to improve reliability and provide high quality services for customers”.

During the new contract, TfL will continue to retain revenue risk, set fares and market the service, while Arriva will work with TfL to deliver the planned improvements, and be responsible for ticket retailing and revenue protection.


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