Norman Baker calls for London Midland system to be adopted

Transport minister Norman Baker has written to Britain’s train operators urging them to publish train by train information, using a traffic light system, which lets passengers know which services are the most crowded.

London Midland has already been making this information available to their customers via posters at stations and now the rail minister wants to see the measure adopted as best practice across England and Wales.

Several train companies, including Greater Anglia, are already providing more detailed information for passengers but the approach Govia-owned London Midland has taken to keep their passengers informed is being held up by the minister as an example of best practice.

On services into Birmingham and London the company colour codes each service red, amber or green depending on how crowded they are. This gives rail users the choice to alter their travel plans to catch a less crowded train.

“Publication of train-by-train crowding information is, in the short term, an important tool for allowing passengers to make informed choices about which trains to travel on, and convincing those passengers who can
change their travel patterns to do so,” said Baker.

“The innovative approach taken by London Midland is helping to smooth the peaks in demand for their services and is making the most of the investment going into rail services in their area. I am keen to see the rail industry working together to follow London Midland’s example.”

A spokesman for the Association of Train Operating Companies said that train operators already provide information about which services are the busiest.

“Compared to the mid-90s there are now 4,000 more services a day but we will continue working with the DfT to get longer and more frequent trains on to the railway,” he added.



DON’T MISS OUT – GET YOUR COPY! – click here to subscribe!