Measures estimated to be worth £30m in additional revenue

Greater Anglia has more than halved fare evasion since Abellio took over the franchise in February 2012.

A new survey has shown that ticketless travel has fallen from 10% to 3.7%. Managing director Ruud Haket said Greater Anglia’s experience had shown that previous operator National Express had effectively run a
“free service” to a number of inner London stations at certain times of day, particularly during the evening. Lost revenue at Hertford East was estimated to be 40-50%.

The reduction in ticketless travel is thought to be worth over £30m a year in additional revenue. However, the vast majority has been factored into the premium payments Greater Anglia will make to the Department for Transport. In its bid for the franchise Abellio committed to reduce ticketless travel to 4%.

Initiatives to reduce fare evasion have included employing 76 more Making Travel Safer Officers, whose duties include revenue protection, in the first month of the franchise. A further 20 have been recruited since then. However, Haket said the way the teams have been deployed, as well as more than doubling revenue protection staff, had been a key factor in tackling fare evasion.

Liverpool Street station barriers are now manned from first train to last. Unmanned stations have also been specifically targeted in joint operations with BTP along with other identified hotspots. At some stations, an example has deliberately been made of fare evaders to deter ticketless travel, with people being ejected from trains in front of passengers.

In addition, Greater Anglia has increased the level of intelligence it gathers on fare evasion through monitoring social media sites. Fare evaders had used Twitter to boast about their success in travelling without a ticket.

Customers have been given greater opportunity to buy tickets through the installation of 58 ticket machines and the introduction of mobile and print at home ticketing.