Out now: Issue 154 of Passenger Transport

Out now: Issue 154 of Passenger Transport

Issue 154 of Passenger Transport is published on February 24 Contents include:       LEAD STORY ‘You’re on your own’ Transport minister Andrew Jones told this month’s ‘UK Bus Summit’ that the bus sector must end its reliance on public funding   NEWS: UK Bus Summit ‘More public subsidy is not...
UK Bus Summit: ‘You’re on your own’

UK Bus Summit: ‘You’re on your own’

Transport minister Andrew Jones told this month’s ‘UK Bus Summit’ that the bus sector must end its reliance on public funding   Andrew Jones: ‘An industry which requires public subsidy is not an industry which has a healthy, robust, sustainable future’   The government will not provide extra funding to...
The damage is matched only by the futility

The damage is matched only by the futility

After a long period of relative calm, we are seeing again a labour dispute as bitter and futile as the ones fought out in the 1980s   Coverage of the 1982 train drivers’ dispute in the The Standard   Disputes over changes to working practices seem to generate extraordinary levels...
‘We have to work much smarter’

‘We have to work much smarter’

Arriva is using a data-led approach to identify what bus users and non-users want, and then deliver it   Arriva is rolling out its own smartcard, Arriva Connect, in the North West   In the competitive world of transportation there is a greater need than ever before to embrace digital...
Hull Trains leads the way on gender equality

Hull Trains leads the way on gender equality

In contrast to the rail industry norm, where only 16% of roles are filled by women, 50% of employees at FirstGroup-owned Hull Trains are female   Claire Sonley   Hull Trains has reiterated its total commitment to equality in the wake of the Department for Transport’s calls for more women...
Latest entries
What do customers really want?

What do customers really want?

Arriva has sought to answer this question through a programme of engagement, including an online survey and an event at our HQ   The customer-focused event in Doxford   By Gillian Singh, Arriva UK Bus All too often we see customer engagement by businesses take place to gain intelligence and thoughts on a decision already...
Southern strikes have cost DfT £65m - so far

Southern strikes have cost DfT £65m – so far

Franchise holder Go-Ahead has revealed figures that suggest £50m in lost revenue, in addition to £15m already set aside for ‘hardship’ compensation     The industrial dispute by guards and drivers on the Southern network is estimated to have cost the Department for Transport a total of £65m since June – and with no sign...
Bus Users blasts NHS chief’s bus pass plan

Bus Users blasts NHS chief’s bus pass plan

Simon Stevens suggests bus pass funding should move to care     Passenger lobby group Bus Users has hit out at suggestions made by the chief executive of NHS England that free buses should be phased out in favour of extra funding for social care. Simon Stevens told MPs on the communities and local government...
App aims to create crowdsourced buses

App aims to create crowdsourced buses

Transdev Blazefield is in the process of finalising its new VAMOOZ app that promises to bring the concept of crowdsourcing to the bus industry     Many businesses are turning to alternative means in order to finance business expansion with crowdsourcing amongst the most popular method, but could the trend be about to make its...
Is Maynard the man with the radical plan?

Is Maynard the man with the radical plan?

  Our Whitehall insider imagines what’s going on inside the minds of the mandarins at Great Minster House, home of the DfT   You’ve got to admire our secretary of state’s bravado! He has told the RMT to stop playing politics with the railways over their strike action on Southern. Yet that’s exactly what Chris...
Brexit: ‘Economy is our main concern’

Brexit: ‘Economy is our main concern’

Bernard Tabary of Keolis and Manfred Rudhart of Arriva see no post-referendum threat to their continued involvement in UK passenger transport   Bernard Tabary (pictured left) and Manfred Rudhart (right)   Two of the world’s largest multi-national passenger transport groups see no hurdles to their future involvement in the UK in the wake of this...
Tyne & Wear Metro: urban rail unleashed

Tyne & Wear Metro: urban rail unleashed

The Metro is the bone structure of Tyne & Wear’s identity, economy and daily life – and it’s Britain’s innovation railway too     There’s two key elements to a successful urban rail network – best use of emerging technology and local decision makers who embody the spirit of civic entrepreneurialism. That is the capacity...
First urges bus users to swap cash for mTickets

First urges bus users to swap cash for mTickets

First Bus demonstrates 75% improvement in boarding times if customers switch from cash to mTickets, and seeks to raise awareness of tech options   mTickets are now used to pay for around one million First Bus passenger journeys a week   First Bus has launched one of its biggest ever marketing campaigns to show its...
Parkeon tackles the TVM challenge

Parkeon tackles the TVM challenge

Parkeon is working with rail industry stakeholders to improve the customer experience through innovative TVM technology   Parkeon’s SmartWall, which was developed for Northern Rail   As reported in Passenger Transport (PT141) the thorny issue of Ticket Vending Machines in the rail industry reared its head again over the summer after research by The Times...
The strike is legal and EU law does not apply

The strike is legal and EU law does not apply

The High Court made it clear that the ASLEF action is legal under UK law and that EU freedom of movement principles do not apply.     I was in the High Court for most of the hearing into GTR’s application for a temporary injunction to stop the ASLEF strikes on Southern pending a full...
UK Bus Awards: The Big Book of Big Winners

UK Bus Awards: The Big Book of Big Winners

November saw the 21st annual UK Bus Awards held at a ceremony in London, and you can read all about the winners and finalists in this official Souvenir Brochure. Click on the image below to view The Big Book of Big Winners 2016.   If you are viewing the site on a tablet or mobile...
‘Nothing ruled out’ as First’s bus profits slide

‘Nothing ruled out’ as First’s bus profits slide

Chief executive Tim O’Toole says profit margins at some of the group’s regional bus operations ‘are simply unsustainable’ and action is required   UK Bus operating profit margins have fallen to 3.2%   FirstGroup has instructed all its UK bus businesses to draw up and accelerate plans to cut costs and revise timetables in a...