Mr Williams, I urge you to read this book
My friend John Nelson has drawn on his 50 years of experience to write an insider’s story of Britain’s railway through privatisation to the present day Hold the front page, Keith Williams, don’t press ‘Send’ on your review just yet. There’s a new book in town, Losing Track, written by one of the...
Mental health – are we making things worse?
We must work to ensure that we don’t negatively impact the mental health of our staff. It’s the right the thing to do, and it’s good for customers Mental health has definitely been one of the big discussion points of 2019. Even those with absolutely zero interest at the beginning of the year...
Uncertainty is weighing heavily on our people
Tens of thousands of passenger transport workers are wondering who they will be working for – and the Williams Review is adding to this instability, writes Alex Warner. Business psychologists would have a field day with the current state of Britain’s rail industry right now. They’d be alarmed not only about the lack...
A new generation of talent in the spotlight
Together with Passenger Transport and a panel of judges, I have compiled a list of 40 dynamic passenger transport professionals under the age of 40 In the next issue of this quite remarkable magazine, Flash Forward Consulting (of which I am the founder and owner, I’ll have you know) is co-producing an exciting...
Give Mark a break, rail managers need support
GTR manager Mark Boon didn’t deserve the vilification he received for turfing Standard Class ticket holders out of First. He and others need help. Alex Warner offers his view The tweet that exposed Mark Boon Beleaguered boss Charles Horton has departed troubled franchise GTR, so now it seems that humble middle manager Mark...
Get on board! CityZap could be the future
Leeds to Manchester has been looked at and dismissed by bus operators many times over the years – but Transdev Blazefield had a zappy new idea Linking Leeds and Manchester, every hour VISITED: 15th November 2017 SERVICE: The first CityZap route has linked Leeds and York since March 2016, using SatNav technology. Last...
The bus industry and the diversity challenge
A visit to last week’s ALBUM Conference in Blackpool left me pondering the lack of diversity among the senior ranks of the bus industry, and what should be done about it More fool Blackpool Transport boss, Jane Cole for inviting me to present at the ALBUM Conference in Blackpool last week. I had a...
Southern take their eye off the ball at Selhurst
I know it’s fashionable to criticise Southern, but a recent display at Selhurst reminds us that its a long way from being a Premier League operator – writes Alex Warner Southern: troubled VISITED: 26th April 2017 SERVICE: Southern is the brand name used by Govia Thameslink Railway (GTR) on the Southern routes of...
Choose life, choose a career… choose buses?
Stuffy, traditional and facing extinction. Why should young people join the bus industry, and why should those who still have a choice decide to stay? Alex Warner offers his view A familiar sight?: The dyed-in-the-wool, uninspiring attitudes of some ‘old farts’ can have a debilitating effect Firstly an apology to Arriva’s bus big...
‘Sorry’ has become an over-used word
We used to be an industry that struggled to say ‘sorry’ for failing customers, now it’s a word that is used so often that at times it has become noise, writes Alex Warner Sorry Seems to Be the Hardest Word by Blue featuring Elton John is my favourite song of all time –...
End the witch-hunt and get some perspective
The boss of South Eastern Trains faced a barrage of criticism in recent weeks, but the complex range of issues he faces are not being discussed, writes Alex Warner David Statham has been managing director since September 2014 All this hullaballoo in the media last week about South Eastern Trains being the worst...
An epic trip over three days, with no delays!
I experienced perfect punctuality across a series of railway journeys earlier this month, but it’s still not as easy as it could be to work on board trains Train time as productive working time: The vision doesn’t always match the reality Crisis? What crisis? Well may the portents of doom and gloom be...
