Feature
Arriva’s route towards a digital future

Arriva’s route towards a digital future

Arriva has had much success with its apps, but the group is looking towards other new technologies   It’s now six years since Arriva introduced its m-ticketing service   Not that long ago to be a bus operator simply meant putting vehicles out on the road and running to a timetable with adequate resources in...
Arriva expands UK bus apprenticeship scheme

Arriva expands UK bus apprenticeship scheme

Arriva has significantly expanded its UK bus apprenticeship scheme to train tomorrow’s engineers   In 2014 Arriva employed 26 engineering apprentices across its UK bus division The general election campaign has seen all of the major political parties pledge to support, encourage and grow the number of apprenticeships available to young people. Indeed, prime minister...
‘How do we keep control of our future?’

‘How do we keep control of our future?’

UITP chief executive Alain Flausch says the organisation’s World Congress in Milan later this year will provide an opportunity to consider some transformational changes facing public transport     It was a cold, gloomy day last month when I met with Alain Flausch, secretary general of UITP, the international union of public transport, in his office...
Arriva aims to boost its staff engagement

Arriva aims to boost its staff engagement

German-owned group is coming up with new HR strategies to boost engagement amongst its members of staff in the UK     Employee engagement is a buzzword that many industries have adopted over the last decade or so and it would seem that the transport sector has taken its time to catch up. Arriva is aiming...
First is back on track in the West of England

First is back on track in the West of England

It’s been a big year for First’s West of England bus business and managing director Paul Matthews     The fortunes of First’s bus operation in Bristol, and the wider West of England region, have largely mirrored that of its parent company’s UK bus division as a whole and have suffered in recent years from...
Brian Souter's PolskiBus moves up a gear

Brian Souter’s PolskiBus moves up a gear

Sir Brian Souter brings in Polish pipers to herald new services, new destinations and new coaches     In the space just three short years, Sir Brian Souter’s PolskiBus.com has mushroomed from an initial launch fleet of 18 vehicles to a complement of 132. The inspiration of the Stagecoach co-founder and chairman has been embraced...
Labour's DOR idea ‘costly and ill thought through’

Labour’s DOR idea ‘costly and ill thought through’

The Labour Party’s plans to create a public-owned TOC has been condemned by the rail industry The East Coast rail business is again proving a magnet for controversy. Last month, shadow transport secretary Mary Creagh announced a new policy commitment of transforming Directly Operated Railways from the government’s operator of last resort into a vehicle...
Yorkshire Tiger, hidden dragon?

Yorkshire Tiger, hidden dragon?

  Arriva is aiming for a different approach for its recently acquired low cost operation in Yorkshire Last September Arriva found itself in an unusual position. Since 2008 the group had been in a joint venture with Julian Peddle, David Shelley and Peter Harvey and their Leicester-based Centrebus operation to take on the former Stagecoach...
How Arriva’s team crafted a new gem

How Arriva’s team crafted a new gem

  Arriva is giving 11 services the ‘Sapphire’ treatment in 2014. We spoke to Nigel Featham, who led the development of this brand Any bus company worth its salt is constantly looking to improve its passenger experience. Bus fleets are improved continuously with the aim of maintaining competitive edge. The major beneficiaries of these improvements...
Arriva's national strategy for social media

Arriva’s national strategy for social media

  Arriva UK Bus has developed a national, co-ordinated approach to social media across its businesses. We spoke to Nick Gordon The rise of social media has presented Britain’s bus companies with a challenge and an opportunity. Channels like Facebook and Twitter offer new ways to reach out to existing customers and attract new ones,...
‘Catch the Bus Week’ returns for second year

‘Catch the Bus Week’ returns for second year

  Claire Haigh of Greener Journeys says week-long spotlight on buses will be bigger and better in 2014 Greener Journeys, the sustainable transport group, has a mission to promote more sustainable travel and get people who don’t normally travel by bus to leave the car at home and give it a try. That’s why this...
‘We need young entrepreneurs’

‘We need young entrepreneurs’

Former Norfolk Green boss Ben Colson fears the bus business is no longer attracting free-thinkers Inept regulation and government interference is in danger of preventing a badly needed injection of young entrepreneurs from entering the bus business, one of the industry’s most senior figures has warned. In his presidential address to the Omnibus Society, former...