Feature
How Arriva’s team crafted a new gem

How Arriva’s team crafted a new gem

  Arriva is giving 11 services the ‘Sapphire’ treatment in 2014. We spoke to Nigel Featham, who led the development of this brand Any bus company worth its salt is constantly looking to improve its passenger experience. Bus fleets are improved continuously with the aim of maintaining competitive edge. The major beneficiaries of these improvements...
Arriva's national strategy for social media

Arriva’s national strategy for social media

  Arriva UK Bus has developed a national, co-ordinated approach to social media across its businesses. We spoke to Nick Gordon The rise of social media has presented Britain’s bus companies with a challenge and an opportunity. Channels like Facebook and Twitter offer new ways to reach out to existing customers and attract new ones,...
‘Catch the Bus Week’ returns for second year

‘Catch the Bus Week’ returns for second year

  Claire Haigh of Greener Journeys says week-long spotlight on buses will be bigger and better in 2014 Greener Journeys, the sustainable transport group, has a mission to promote more sustainable travel and get people who don’t normally travel by bus to leave the car at home and give it a try. That’s why this...
‘We need young entrepreneurs’

‘We need young entrepreneurs’

Former Norfolk Green boss Ben Colson fears the bus business is no longer attracting free-thinkers Inept regulation and government interference is in danger of preventing a badly needed injection of young entrepreneurs from entering the bus business, one of the industry’s most senior figures has warned. In his presidential address to the Omnibus Society, former...
Omnibus aims to get closer to clients

Omnibus aims to get closer to clients

Scheduling software specialist Omnibus is reevaluating its relationships with clients in order to build stronger relationships It’s not that long since most bus operators’ scheduling functions were undertaken by a large team of specialists working with paper and pen for weeks at a time. During times of major revisions it would not be uncommon for...
Roger French's 'horror file' of bus photographs

Roger French’s ‘horror file’ of bus photographs

Former Brighton & Hove boss urges bus industry to pay more attention to the details Roger French retired from his role as managing director of bus company Brighton & Hove earlier this year. During his 18 years in charge of that company, he earned wide respect for his focus on customer service. His passion for...
FirstGroup promises Star quality with new service

FirstGroup promises Star quality with new service

Group has worked with local authorities to deliver an enhanced Portsmouth-Waterlooville service After five years of decline, patronage growth has finally returned to FirstGroup’s UK bus division. Although the group continues to face major challenges, green shoots of recovery are emerging across the group, and one of these is the busy Portsmouth-Waterlooville corridor. Thanks to...
Makeover for ‘bus stop’ shop window

Makeover for ‘bus stop’ shop window

Two local authorities in Scotland have used technology to overhaul bus stop timetable information Increasingly, the bus industry and local authorities are adopting the mantra of retailers in seeking to personalise and simplify services. A particular challenge is how to apply these principles to the printed information displayed at the bus stop ‘shop window’. This...
Embracing the new rules of partnership

Embracing the new rules of partnership

In Sheffield the trial Better Bus Area is already producing results, but doubts still remain amongst some within the industry It’s a new era for bus subsidy with changes now firmly underway that will change the way industry funding streams are arranged in England, Scotland and Wales. Despite the upheaval, operators, consultants and local authority...
The New Power List: 25 people to watch in 2013

The New Power List: 25 people to watch in 2013

From the triumph of the transport system’s performance during the Olympic and Paralympic Games to cancellation of the West Coast franchise competition, last year was as action packed as any for the passenger transport sector. But who will be making the headlines in the next 12 months? Working with Veredus, the executive search, selection and...
‘You have to let the customer decide’

‘You have to let the customer decide’

Arriva puts a platform in place to offer a new generation of payment choices in line with new and evolving technologies Investment in ticketing technology over the past two years has seen the entire fleets of all the major UK bus operators equipped to enable smartcard ticketing, or programmes put in place to do so....
Go-Ahead drives energy further

Go-Ahead drives energy further

Bus and rail group’s ‘Driving Energy Further’ strategy combines tough targets with sustained action The Go-Ahead Group is at the forefront of efforts to reduce carbon and other environmental impacts in the passenger transport sector. Four years ago, Go-Ahead became the first UK transport operator to receive Carbon Trust Standard accreditation and in 2011 successfully...