Feature
HS2 chief - ‘We’re used to being reviewed’

HS2 chief – ‘We’re used to being reviewed’

HS2’s chief executive officer, Mark Thurston, is ready to make the case to Boris Johnson’s team   Mark Thurston, CEO of HS2   Mark Thurston is not concerned by the prospect of the HS2 high speed rail link being reviewed by prime minister Boris Johnson’s incoming administration. Since joining HS2 as chief executive officer in...
Midlands - ‘We won’t take no for an answer’

Midlands – ‘We won’t take no for an answer’

Midlands Connect director Maria Machancoses told last week’s Midlands Transport Summit that this month marks a turning point for the region. ‘We’re here today to make ourselves heard,’ she said. ‘We’re not going to take no for an answer’   Maria Machancoses (right) with rail minister Andrew Jones (centre) at the launch of the Midlands...
Go-Ahead Group on road to zero emissions

Go-Ahead Group on road to zero emissions

  The transport group has been working on a number of initiatives that aim to boost the environmental credentials of bus travel   Go-Ahead will operate a fleet of 127 full electric buses in London by March 2020   Go-Ahead Group believes that it is doing more than any other UK bus operator in de-carbonising...
Transdev’s greener and cleaner ambition

Transdev’s greener and cleaner ambition

  The transport group has been working on a number of initiatives that aim to boost the environmental credentials of bus travel Earlier this year Transdev planted the first of 40 trees that will be planted each year in Harrogate     Transdev has been working on a number of low carbon bus initiatives across...
Celebrating ‘the art of public transport’

Celebrating ‘the art of public transport’

We ask UITP’s secretary general, Mohamed Mezghani, about this year’s Global Public Transport Summit in Stockholm Mohamed Mezghani: The UITP Summit is the unique opportunity The UITP Global Public Transport Summit will take place in Stockholm on June 9-12, 2019. Organised by Brussels-based UITP, the international union of public transport, it is the largest event...
40 under 40: Transport leaders for the 2020s

40 under 40: Transport leaders for the 2020s

Who are the rising stars in UK public transport? Passenger Transport has teamed up with Flash Forward Consulting, the executive search, selection and interim management specialists, to identify 40 dynamic passenger transport professionals under the age of 40     Alex Warner writes – It’s been a great privilege to present this feature and showcase...
A new chapter for Welsh rail

A new chapter for Welsh rail

Rhodri Clark spoke to Colin Lea, mobilisation director at Transport for Wales Rail Services   The entire fleet used by ATW will be replaced between 2019 and 2024, mostly with 148 new trains   The months and years ahead will be ones of major change at Wales and Borders, for employees and passengers alike. The...
Are you ready for the new data protection rules?

Are you ready for the new data protection rules?

Rules on the protection of personal data will be tightened next month, with fines of up to 4% of annual global turnover or €20m for any organisation which fails to comply. Rhodri Clark reports   Oyster didn’t exist when the Data Protection Act was passed   This article may seem to be yet another one...
‘We have to work much smarter’

‘We have to work much smarter’

Arriva is using a data-led approach to identify what bus users and non-users want, and then deliver it   Arriva is rolling out its own smartcard, Arriva Connect, in the North West   In the competitive world of transportation there is a greater need than ever before to embrace digital technology to make the customer’s...
At what point does a safe job become unsafe?

At what point does a safe job become unsafe?

James Dark took a trip out on the network with a train driver to learn more about DOO. Here’s what he found   The dispute at Southern has put DOO in the spotlight. But is anyone any the wiser?   The long running industrial relations dispute over the extension of driver only operation on the...
What do customers really want?

What do customers really want?

Arriva has sought to answer this question through a programme of engagement, including an online survey and an event at our HQ   The customer-focused event in Doxford   By Gillian Singh, Arriva UK Bus All too often we see customer engagement by businesses take place to gain intelligence and thoughts on a decision already...
Parkeon tackles the TVM challenge

Parkeon tackles the TVM challenge

Parkeon is working with rail industry stakeholders to improve the customer experience through innovative TVM technology   Parkeon’s SmartWall, which was developed for Northern Rail   As reported in Passenger Transport (PT141) the thorny issue of Ticket Vending Machines in the rail industry reared its head again over the summer after research by The Times...