Feature
‘We have to work much smarter’

‘We have to work much smarter’

Arriva is using a data-led approach to identify what bus users and non-users want, and then deliver it   Arriva is rolling out its own smartcard, Arriva Connect, in the North West   In the competitive world of transportation there is a greater need than ever before to embrace digital technology to make the customer’s...
At what point does a safe job become unsafe?

At what point does a safe job become unsafe?

James Dark took a trip out on the network with a train driver to learn more about DOO. Here’s what he found   The dispute at Southern has put DOO in the spotlight. But is anyone any the wiser?   The long running industrial relations dispute over the extension of driver only operation on the...
What do customers really want?

What do customers really want?

Arriva has sought to answer this question through a programme of engagement, including an online survey and an event at our HQ   The customer-focused event in Doxford   By Gillian Singh, Arriva UK Bus All too often we see customer engagement by businesses take place to gain intelligence and thoughts on a decision already...
Parkeon tackles the TVM challenge

Parkeon tackles the TVM challenge

Parkeon is working with rail industry stakeholders to improve the customer experience through innovative TVM technology   Parkeon’s SmartWall, which was developed for Northern Rail   As reported in Passenger Transport (PT141) the thorny issue of Ticket Vending Machines in the rail industry reared its head again over the summer after research by The Times...
Developing talent the Arriva way

Developing talent the Arriva way

Arriva aims to create an environment that brings the skills of its 30,000 UK employees to the fore   Arriva has over 30,000 members of staff in the UK   People are at the heart of any transport business and so identifying and developing the potential and talent of people is essential. That emphasis is...
Rejuvenation for Arriva in Leicester

Rejuvenation for Arriva in Leicester

A series of improvements to Arriva’s Leicester network have now been completed. It aims to provide a firm basis for the future   Simon Mathieson (fifth from left) with Arriva’s Leicester team   Arriva’s Midlands bus business has been working hard over the last year to revamp and relaunch its product in the city of...
Debut for Daimler's autonomous city bus

Debut for Daimler’s autonomous city bus

Daimler Buses unveiled its ground-breaking ‘Future Bus’ vehicle in Amsterdam. Doug Jack reports   The ‘Future Bus’ is based on a standard Mercedes-Benz Citaro structure   Daimler Buses this week launched what is believed to be the world’s first full size semi-autonomous city bus. The ‘Future Bus’ premiere was held in Amsterdam, on a 20km route...
Arriva shines a light on its UK bus stars

Arriva shines a light on its UK bus stars

Arriva’s annual internal awards scheme recently celebrated the best in the business, with females dominating the list of winners   Arriva engineer Pamela Chapman was one of six female winners in this year’s M.A.D. Awards scheme   There are plenty of award schemes that recognise transport industry faces and initiatives, but what about recognising those...
Ten tips to take  you to the top

Ten tips to take you to the top

A meeting in London last week saw Northern Rail boss Alex Hynes offer advice to young rail professionals about how to get their careers on the right track     Just days after it was confirmed that he will continue in his role as managing director of the new Northern Rail franchise – despite the...
The key events of 2015

The key events of 2015

As the year draws to an end, we reflect on the past 12 months and identify some of its key moments   Reading Buses was crowned UK Bus Operator of the Year   JANUARY DfT in dock over GTR failure The quality of the Department for Transport’s management and the rail franchising process came under...
Developing the next generation

Developing the next generation

Arriva has extended its graduate management training scheme to existing members of staff in a bid to find the leaders of tomorrow   Some of Arriva’s 2013 graduate induction   Much has been made about the missing generation of transport managers, particularly in the bus sector. The privatisation of the industry in the mid-1980s led...
Catch the bus...  and tell everyone

Catch the bus… and tell everyone

Over 160 bus operators, local authorities and transport groups are signed up for the third sector-wide Catch the Bus Week   Iain Stewart, MP for Milton Keynes South, showed his support in 2014   By CLAIRE HAIGH, Greener Journeys This summer, Catch the Bus Week is hitting the road once more. The sector-wide initiative sees...