App will use artificial intelligence to help customers socially distance

 

 
Stagecoach is launching a new smartphone “busy bus” indicator to help passengers plan their journeys as services increase across the country.

The new feature on the group’s bus app will use extensive data and artificial intelligence to provide a traffic light indicator to help customers choose quieter services and maintain social distancing.

The app is now being rolled out and is planned to be fully in place by June 18. The “busy bus” tracker will provide a regularly updated guide to how busy individual bus services are in networks across the UK.

The move is part of a comprehensive package of safety measures the group has put in place to help people travel in confidence as the economy and daily life reopens at different speeds across England, Scotland and Wales.

Each service in the live map on the app will be colour coded, with quieter buses showing in a green bus icon indicating ‘not too busy’, through to amber ‘quite busy’ and dark amber ‘very busy’.

Passengers can also see where their bus is on the map and when it will be arriving, providing all the information they need at their fingertips.

The new feature is the latest addition in an extensive range of measures by Stagecoach to help customers feel confident in using buses as they continue to provide a vital link to work, retail and leisure facilities.

The group is continuing to increase capacity on bus services to support social distancing. Strict cleaning regimes continue for all buses, which includes at least a daily clean of all buses with an anti-viral sanitiser.

The launch of our new busy bus indicator is an extra step to give people an easy, at a glance guide on the best times to travel

Carla Stockton-Jones, the group’s interim managing director – UK, said: “We have already put a range of extra measures in place to make sure our customers feel confident in using our services, including strict cleaning regimes and social distancing measures, which we know are the biggest priorities for travellers.

“The launch of our new busy bus indicator is an extra step to give people an easy, at a glance guide on the best times to travel and to plan their journeys to avoid busier times.

“Buses continue to play a vital role in connecting people with work and leisure facilities. At a time when people across the country are starting to be reunited with friends and family, this investment in new technology will help to ensure that people can be completely prepared and confident in using our services.”

 
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