Ticketing specialist Ticketer has been named as one of 66 organisations nationally to be awarded a prestigious Queen’s Awards for Enterprise: Innovation 2020.

The company, which was founded in 2009, has been recognised for its corporate excellence and innovation.

John Clarfelt, Ticketer’s chief executive, said the award recognised “a tremendous team effort, not just from the Ticketer Team, but from our customers, suppliers, and friends across the industry”.

“I really feel incredibly humbled to receive such a prestigious award,” he added. “All we have done is bring alive what bus operators have asked the industry to deliver, and so we are proud to accept this achievement on behalf of our amazing friends and colleagues in the sector, who have been loyal supporters, and with us every step of the way.

“It really is a bitter-sweet moment, to be recognised for success at such a challenging time for us all – and yet precisely because of those challenges, I hope that in some way it will be particularly encouraging for our industry to be acknowledged in this way during these extraordinary times. Between us we have done it before, and I know that together we will do it all over again once we are back to near normality.”

Now in its 54th year, the Queen’s Awards for Enterprise are the most esteemed business awards in the country, with winning businesses able to use the admired Queen’s Awards emblem for the next five years.

Under normal circumstances, Ticketer would be celebrating its award during a royal reception for Queen’s Awards winners in the summer but will now await further guidance on what may be feasible this year.


Clarfelt has also issued a special video which he has released on YouTube with his inimitable humour!