Data & Insights Manager

£Competitive

We love the North. It’s a vibrant, thriving place where there’s more happening than ever before. With over £500m of investment being delivered, including 44 new intercity trains, we’re all set to take the North further, expanding links and the economy. There’s just one thing missing – you!

As our Data & Insights Manager, you’ll help us truly understand what our existing customers expect from their experience with us across all relevant touch points and come up with ideas on how to attract new customers. You’ll bring together customer and market insight to support business decisions through the management of our customer research programme as well as monitoring the external environments. You will support and enhance our CRM programme by providing insights into our digital audience and evaluating campaigns. This will help us shape and improve our customer proposition, increase customer satisfaction and run a more efficient and profitable business.

To say thank you for all your hard work, we offer competitive salaries and some great rewards.

There’s a final salary pension scheme, discretionary bonus scheme and big savings on rail travel for you and your family, generous holiday entitlement as well as: childcare vouchers, discounts and a Cycle to Work scheme.

For more information and to apply for these roles, visit uk.firstgroupcareers.com

 
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